Refund policy

14-day refund

If you buy a Live plan for the first time and ask for a refund within 14 days of that purchase, we refund 100% of what you paid for it. You do not need to give a reason.

What it covers

The refund covers your first Live purchase, monthly or yearly, including a Founder plan. It does not cover later renewals; to avoid a renewal charge, cancel before the renewal date.

Paper mode is free and has nothing to refund.

How to ask

Write to support@zenostop.com from the email you used to buy, or use the refund option in your Whop account, within 14 days of the purchase.

We refund to the original payment method. The time it takes to reach your account depends on your bank or card issuer.

After a refund

Your Live access ends when the refund is made. New entries are blocked at once, and stops, alerts and the actions you switched on keep running for 24 hours, as described in the terms. Orders already on the exchange stay where they are. Your account stays on the free Paper plan if you wish to keep it.

Cancelling

You can cancel at any time in Whop. After you cancel, your plan runs to the end of the period you paid for.

Abuse

The refund is meant for people who tried the service in good faith. We may decline repeated refund requests from the same person.